Troubleshooting Full Text Problems

The article record says there’s full text, but when you click through, you find a paywall, or an error message.

Most of our catalog records have a “Report a problem” link nearby. Click that link and follow directions to report the link.

It’s important to report these problems because sometimes that’s the only way the library knows there is something wrong – we literally have millions of full text articles to keep track of.

Some issues are caused by our campus’s VPN configuration. If you are accessing library resources from off campus and are using the VPN, try the following steps:

  • Log out of the VPN entirely Shut down all browser windows
  • Open a fresh browser window.
  • Start over with the resource you are using. You should at some point see a logon to library resources (this is called a “proxy challenge”.)
  • Logon , and try to access full text.
  • If that is not successful, please contact the library. You can use the “Report a problem” link in the article’s record to report the problem.
The article is in the catalog, but it says “No Full Text.”

A “No full text” message means that the library does not own or have access to this material.

Most of our catalog records have an “Interlibrary Loan” link nearby. Click that and follow directions to get a free copy of the article delivered to you.

You have a citation, but you can’t find it in the library catalog

Use the library’s interlibrary loan/document delivery service (https://outulsa.cliohosting.com/) to get a free copy of the article delivered to you.

You find the article and click through, but it’s the wrong article.

Most of our catalog records have a “Report a problem” link nearby. Click that link and follow directions to report the link.

Then, use the library’s interlibrary loan/document delivery service (https://outulsa.cliohosting.com/) to get a free copy of the article delivered to you.